Question 1

How Do I Verify My Identity (KYC)

Accepted Answer

Complete KYC to meet regulatory requirements and secure your account. Our compliance team typically processes KYC submissions within 24 hours.

Question 2

Resetting Your Password

Accepted Answer

If you forget your password, use the “Forgot Password” option on the login page to reset it via email.

Question 3

Update Business Information

Accepted Answer

To update business information, contact INFII Support for changes to critical details. Minor updates can be edited directly under Settings.

Question 4

Bank Account vs Client Account

Accepted Answer

INFII accounts may appear as Banking or Client Account. Both support Prime Remit and SWIFT payments, with differences in bank account availability.

Question 5

Current Balance vs Available Balance

Accepted Answer

Current Balance includes all funds and pending amounts, while Available Balance shows the funds you can use immediately for payments or transfers.

Question 6

How Do I Open an INFII Account

Accepted Answer

Open an INFII account by submitting an application, completing KYC, and providing required documents. Approval typically takes 3 to 5 working days.

Question 7

How to Deposit or Collect Funds

Accepted Answer

Share your INFII Global Account details to receive SWIFT transfers, with email notification once funds are credited and available.

Question 8

How to Track a Global Payment

Accepted Answer

Track global payments in real time via your dashboard, view transaction status updates, and use UETR to monitor SWIFT transfers end to end.

Question 9

Understanding Settlement Speed (T+0)

Accepted Answer

INFII supports same-day or next-day settlement depending on currency, submission time, banking cut-offs, and local compliance or holiday conditions.

Question 10

How to Make Payment or Transfer

Accepted Answer

Send payments via Global Transfer, choose the network, review fees, add beneficiary details, submit for approval, and track status until completed.

Question 11

What is Internal Transfer

Accepted Answer

Internal Transfer allows funds to move between INFII Accounts instantly without going through external banking networks or global settlement rails.

Question 12

Issuing Virtual Cards

Accepted Answer

Admins can issue virtual cards, assign cardholders, and set spending limits. Cards are activated immediately and ready for use.

Question 13

Managing Spending Limits

Accepted Answer

Update your card’s spending limits anytime in the INFII dashboard. Changes take effect immediately for new transactions.

Question 14

How to Freeze and Unfreeze a Card

Accepted Answer

Instantly freeze a lost card from the Cards section, then unfreeze it anytime if recovered to securely restore full transaction access.

Question 15

How to Deposit Digital Assets

Accepted Answer

Deposit digital assets by selecting your preferred crypto asset and network, copying the address, and sending funds from your external wallet.

Question 16

Converting Crypto to Fiat

Accepted Answer

Convert USDT or USDC to USD with INFII’s crypto off-ramp, clear pricing, a 1.6% fee, and same-day fiat crediting where supported.

Question 17

Supported Digital Assets and Networks

Accepted Answer

INFII supports major digital assets on selected networks. Always select the correct network, as wrong-network deposits may fail or be unrecoverable.

Question 18

Transaction Fee Structure

Accepted Answer

INFII offers transparent pricing with fixed SWIFT fees, lower local rail charges, and network-based fees for stablecoin transfers.

Question 19

What is Network Fee

Accepted Answer

Network fees are charges from banking rails for processing payments, covering infrastructure, compliance checks, and intermediary bank handling.

How can we help?

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Frequently Asked Questions

Still have questions?

How can we help?

Browse by Category

Account

Payments

Cards

Crypto

Security

Billing

Frequently Asked Questions

Still have questions?

How can we help?

Browse by Category

Account

Payments

Cards

Crypto

Security

Billing

Frequently Asked Questions

Who can use INFII?

How do I get started?

Can my finance team integrate INFII with our accounting system?

Still have questions?

How can we help?

Browse by Category

Account

Payments

Cards

Crypto

Security

Billing

Frequently Asked Questions

Who can use INFII?

How do I get started?

Can my finance team integrate INFII with our accounting system?

Still have questions?